Changed Your Mind?
If you have changed your mind about using our services (and your application has not been submitted), the quickest way to get a refund is to email us firstname.lastname@example.org or via our Contact Us page. We will process your refund within 24 business hours (provided we have not submitted your application).
Please note the refunds can only apply to applications that have not been submitted, we CANNOT offer a refund for applications once they have been processed and submitted. This includes any event where the U.S. Department of Homeland Security Trusted Traveler Program decides to cancel an application. If the application has been submitted no refund of our fee can be given. Once an application has been submitted it is under the control of the U.S. Department of Homeland Security Trusted Traveler Program. We have no control over the application past this point.
Any refund request must be made to us within 120 days of the transaction processing date; we cannot issue any refunds past the 120 day time limit.