Refund Policy

Changed Your Mind?

If you have changed your mind about using our services (and your application has not been submitted), the quickest way to get a refund is to email us or via our Contact Us page. We will process your refund within 24 business hours. (provided we have not submitted your application).

Please note the guarantee only applies to unsuccessful applications, we CANNOT offer a refund for applications once they have  been processed and submitted. If you omit any criminal convictions or provide wrong information that would adversely affect your application this voids our guarantee. 

We are still accepting new applications and renewals. However due to the temporary suspension of all enrollment centers to minimize the exposure of CBP personnel and the public to the coronavirus (COVID-19), interviews will not take place until the enrollment centers reopen.